Privacy Policy

1. Introduction

Welcome to VoxAI, operated by Metaverse Lab Limited. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information.

2. Company Information

Name: Metaverse Lab Limited
Address: Unit 977, 9F, Building 19W Science Park Avenue, Sha Tin, Hong Kong
Contact Email: charles@voxelai.ai

3. Information We Collect

Personal Information: Name, email, occupation.
Usage Data: Information on how you use our site.
Third-Party Content: Our content is published on Wix and Framer, which may use cookies.

4. How We Use Your Information

Service Improvement: Enhancing user experience.
Marketing: By registering, users consent to being added to our mailing list to receive updates and promotional content. Users can opt out at any time by following the unsubscribe link in emails or contacting us.

5. Data Sharing

We do not share your data with third parties, except for services necessary to operate VoxAI.

6. User Rights

You can request data deletion by emailing charles@voxelai.ai.
In the near future, you will be able to delete your account directly.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption and secure server hosting.

8. Third-Party Services

Google Authentication: For user authentication.
Stripe: For payment processing.

9. International Data Transfer

We may transfer your data internationally, ensuring it is protected according to applicable laws.

10. Children's Privacy

Our service is not intended for children, and we do not knowingly collect data from children.

11. WhatsApp Communications

11.1 Opt-In for WhatsApp Communications
If you provide your phone number and opt in to receive messages via WhatsApp, we may send you updates, notifications, and customer service messages related to your use of VoxAI.

11.2 Data Collection and Use
When you interact with VoxAI via WhatsApp, we may collect certain data, such as message history, to provide support and improve our services. This data will not be shared with third parties except as necessary to operate our WhatsApp services.

11.3 Compliance with WhatsApp Policies
All WhatsApp communications will comply with WhatsApp’s Business Messaging Policy. Sensitive personal information, such as payment card details or personal identification numbers, will never be requested or shared via WhatsApp.

11.4 User Opt-Out
You can opt out of WhatsApp communications at any time by contacting us at charles@voxelai.ai or following opt-out instructions provided in the messages.

12. Changes to This Policy

We may update this Privacy Policy. You will be notified of significant changes via email.

13. Contact Us

If you have any questions, please contact us at charles@voxelai.ai.