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Terms of Service

Terms of Service for VoxAI

Effective Date: 09/05/2025
 

1. Acceptance of Terms

By accessing or using VoxAI, operated by Metaverse Lab Limited, you agree to comply with and be bound by these Terms of Service.
 

2. Use of the Service

  • You must be at least 18 years old to use VoxAI.

  • You agree to use VoxAI only for lawful purposes.
     

3. User Accounts

  • You must provide accurate and complete information when creating an account.

  • You are responsible for maintaining the confidentiality of your account credentials.
     

4. Content and Intellectual Property

  • Users have full rights to use the content generated by VoxAI as they see fit.

  • Users retain rights to their original content uploaded to VoxAI.
     

5. Communication and Marketing

  • By registering, you consent to receive emails from us, including newsletters and promotional materials. You can unsubscribe at any time.
     

6. Payment and Billing

  • Payments for services are processed via Stripe.

  • All fees are non-refundable unless otherwise specified.
     

7. Termination

  • We reserve the right to suspend or terminate your account if you violate these Terms of Service.
     

8. Limitation of Liability

  • VoxAI is provided "as is." We do not guarantee its availability or functionality.

  • Metaverse Lab Limited is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the service.
     

9. Changes to Terms

We may update these Terms of Service. You will be notified of significant changes via email or through our website.
 

10. Governing Law

These terms are governed by the laws of Hong Kong.
 

11. Contact Information

For questions about these Terms of Service, please contact us at charles@voxelai.ai.

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12. WhatsApp Business Messaging Policy Compliance

12.1 Opt-In and Communications
By providing your phone number and opting in to receive communications via WhatsApp, you consent to being contacted by VoxAI for the purposes outlined in these Terms of Service. You understand that:

  • You will only receive messages that are relevant to your use of VoxAI, such as AI agent services, updates, or support.

  • You can opt out of receiving WhatsApp communications at any time by contacting us or following opt-out instructions provided in the messages.
     

12.2 Data Usage and Privacy
All data collected and used in WhatsApp communications will comply with applicable data protection laws and our Privacy Policy. VoxAI will not share or use your WhatsApp data for any purpose other than facilitating legitimate communication for the service you signed up for.

12.3 Prohibited Use
You agree not to use VoxAI’s WhatsApp services to share sensitive personal information, including payment card details, financial account numbers, or personal identification numbers. VoxAI will never request sensitive information via WhatsApp.
 

12.4 Escalation Paths
If you require further assistance, VoxAI provides additional support channels, including:

12.5 Compliance with WhatsApp Policies
VoxAI operates its WhatsApp Business communications in compliance with WhatsApp’s Business Messaging Policy. We do not send unsolicited messages, and all message templates used for communication have been approved by WhatsApp.
 

12.6 Feedback and Reporting
If you believe a message you received from VoxAI on WhatsApp violates your expectations or these Terms of Service, you may contact us at charles@voxelai.ai to report the issue.

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